As 2017 comes to a close, we’ve been reflecting on what has been a fantastic year here at Cleanshelf. From feature launches to new hires, our days are busy building a product and company that customers love – and that we can be proud of. We reflect on the releases, news and best practices in our journey to build the best all-in-one solution to track, optimize, and benchmark SaaS subscriptions, and take a look ahead at 2018.
So as we enter the new year, we wanted to briefly review the biggest ideas, improvements and news that have come out of the company over the last year. To our customers and friends: these are just a few examples of how we we are helping business succeed by taking care of SaaS license management.
Cleanshelf Goes Global
In January, Cleanshelf acquired leading U.K.-based startup, Squrb. A specialist in tracking, optimizing and managing cloud software subscriptions, Squrb allowed the company to rapidly expand internationally to meet growing market demand.
No More Cancelled Card Calamities
Early in the year we introduced a feature that was music to the ears of VPs of Engineering everywhere. Through Plaid APIs, Cleanshelf enabled convenient storage access and visibility into the cloud services connected to a specific credit card. Instead of risking service suspension or tracking down which cards pay for SaaS licenses when a credit card was cancelled, Cleanshelf did the work automatically. Gone are the days of manual searches, upset users and spreadsheet storage.
The State of Business SaaS
In June, we published our annual industry report on the State of Business SaaS Spend. This authoritative piece was published based on anonymous data from services tracked by Cleanshelf and other industry sources. For customers, it became a useful benchmarking tool and drove new ideas for spend optimization. One of the most surprising findings: In 2017, a 200-person startup will spend over $2 million on cloud apps and services, while $460,000 will be lost on excess SaaS licenses and wasteful contracts.
Saving Money with Service Reviews
Unregulated, under-reviewed license purchasing costs companies millions. Cleanshelf built a fix with Service Reviews, a feature launched in mid-2017. This tags subscription services with a contract renewal reminder. As renewal dates approach, administrators are prompted with a license review request to send to budget owners. That cycle of licenses being auto-renewed just because no one knows who is using them? Yes, it is finally over.
Debunking the “SaaS-Spend-Management-Is-For-$1B Enterprises” Myth
We talk to dozens of startup and mid-sized customer prospects who think SaaS spend is a problem for billion dollar enterprises. Quickly, they find that their companies are struggling with license bloat and overspend too. As we partner in addressing this, we broke down how small companies can manage their vendorswithout building out a new department or hiring a procurement team. Cleanshelf helps companies build an organized view of vendors and rates, a way to monitor usage and means to get license owners accountable.
The Okta Advantage
Christmas came early in September when Cleanshelf introduced another way for companies to turn data into dollars by integrating with Okta Identity Cloud. Finance and IT leadership can immediately see app utilization to establish clear usage and frequency patterns. Since Okta manages authentication and user provisioning for leading enterprise apps including - Salesforce, Office365, Box, DocuSign, Slack, Zendesk, AWS, Google Apps, Marketo and Mailchimp - Cleanshelf customers not only see what all they own, but how these apps are actually being used.
SaaS Management Went Mainstream
Technology research firm Amalgam Insights hosted, Key Vendors for Managing $40+ Billion in SaaS Costs, one of the first mainstream research presentations highlighting findings around the “largely unmanaged” and growing corporate SaaS spend. Cleanshelf was recognized as a leader for its category ontology, or the categorizing of applications based on their usage and department. Customers found this particularly useful for identifying redundant SaaS vendors.
Capitalizing on Customer Success
It’s fitting that we end the year highlighting what is truly most important to us: customer success. Cleanshelf announced the hiring of a senior leader to oversee customer support and success. This investment will make customers’ Cleanshelf experience even better. Going forward this team will be focused on value generation; helping customers adopt, adapt and optimize the software to improve their businesses.
Look Ahead At 2018
As we move into the new year, here are just a few of the things customers can expect us to roll out.
Increased SaaS optimization engine performance. As customer growth continues, the amount and variety of spend under management grows too. This pricing and usage pattern data across a growing number of vendors will be incorporated into the product. Cleanshelf can utilize this data to drive more valuable performance and savings insight for customers.
Even more new product features. We will maintain the innovation momentum from 2017 and expect to roll out a host of new features in the coming year. These will include: custom service tagging and grouping, spend splitting by department and smart alerting if a customer is spending too much or too little in a particular category relative to their peers.
Accelerating SaaS vendor support. We started the year with support for 350 SaaS vendors; now we are at 700. We plan to double that again in 2018!
It’s been a great year at Cleanshelf. Thanks for sticking with us. We look forward to investing and partnering in your success in 2018 and beyond!
To learn more about managing SaaS subscriptions, setup a demo with the Cleanshelf team today.